If you want real, honest feedback from customers, make their life easy: ask one or two questions.
Let’s face it: people are busy these days. More importantly, people are distracted these days. If you want feedback, you need to keep things simple.
Customers who have been using Comment Box have told us that one of the reasons they get so much feedback is that the survey allows for up to 2 questions (plus comments — if the user chooses) and that’s it. The conventional thinking is “ask as many questions as possible so you cover all the bases”. The reality is that this approach simply does not work. Users have said that their customers just want a simple way to leave anonymous feedback and Comment Box let them do this very quickly and easily.
Comment Box is a great tool for getting lots of honest feedback from your customers. Learn more about how it works.